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SolarWinds Dameware Remote Everywhere (DRE)

SolarWinds Dameware Remote Everywhere (DRE)

Overview

What is SolarWinds Dameware Remote Everywhere (DRE)?

SolarWinds Dameware Remote Everywhere provides help desk technicians a simple, cloud-based, remote-support solution to easily access endpoint devices. It features diagnostic and troubleshooting tools to help resolve issues more quickly.Using a laptop or a mobile app users can access end-device…

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Recent Reviews

TrustRadius Insights

Users have found great success in using Dameware Remote Everywhere for remote connections to their network, whether they are working away …
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DRE is a game changer!

10 out of 10
June 04, 2020
We have devices throughout North and South America, so after researching several options we found that Dameware Remote Everywhere was the …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 12 features
  • File transfer (13)
    10.0
    100%
  • Instant message (12)
    10.0
    100%
  • Over-the-Internet remote session (13)
    9.1
    91%
  • Screen sharing (13)
    8.2
    82%
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Pricing

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N/A
Unavailable

What is SolarWinds Dameware Remote Everywhere (DRE)?

SolarWinds Dameware Remote Everywhere provides help desk technicians a simple, cloud-based, remote-support solution to easily access endpoint devices. It features diagnostic and troubleshooting tools to help resolve issues more quickly. Using a laptop or a mobile app…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

9.1
Avg 8.3
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Product Details

What is SolarWinds Dameware Remote Everywhere (DRE)?

SolarWinds Dameware Remote Everywhere provides help desk technicians a simple, cloud-based, remote-support solution to easily access endpoint devices. It features diagnostic and troubleshooting tools to help resolve issues more quickly.

Using a laptop or a mobile app users can access end-device details, running sessions, and deep registry editing capabilities. The user can record sessions, add notes, view reports, and create customized surveys for additional end-user feedback.




SolarWinds Dameware Remote Everywhere (DRE) Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Instant message
  • Supported: Access to sleeping/powered-off computers
  • Supported: Over-the-Internet remote session
  • Supported: Initiate remote control from mobile
  • Supported: Remote management of servers & workstations
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Annotations
  • Supported: Monitoring and Alerts
  • Supported: Multi-platform remote control

SolarWinds Dameware Remote Everywhere (DRE) Screenshots

Screenshot of Fast remote controlScreenshot of Live chatScreenshot of Remote desktop on mobileScreenshot of Reporting engineScreenshot of Secrets vaultScreenshot of Session information detailsScreenshot of System information

SolarWinds Dameware Remote Everywhere (DRE) Video

Overview

SolarWinds Dameware Remote Everywhere (DRE) Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

SolarWinds Dameware Remote Everywhere (DRE) Downloadables

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Comparisons

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Reviews and Ratings

(42)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users have found great success in using Dameware Remote Everywhere for remote connections to their network, whether they are working away from the office or need to assist a remote user. The software has proven essential for transferring files to remote systems during the connection process, ensuring smooth and efficient work. Customers have expressed their satisfaction with the product, as it has enabled cost reduction and increased response times by allowing them to provide support remotely. Additionally, users have not only utilized Dameware Remote Everywhere for customer support but also as a valuable tool for assisting colleagues who are out in the field. The software's ability to provide third-party access to systems has been particularly useful when additional support is needed. IT departments have relied on Dameware Remote Everywhere to offer support to both in-house companies and satellite offices off-network, regardless of location, as long as there is a network connection available.

Dameware Remote Everywhere has been highly regarded for its secure remote access capabilities among technology teams. Its features include disabling the insecure RDP protocol, centralized administration and control, and logging and recording of remote access activities. Users have reported the software's effectiveness in incident analysis, troubleshooting alerts, incidents, and tasks, providing fast and user-friendly output. This versatility has made it an invaluable tool during travel or quarantine situations where remote support becomes crucial. Moreover, Dameware Remote Everywhere has proven instrumental in managing and assisting users, as well as administering servers and virtual machines. It has eliminated the need for extensive travel and on-site support for regional sites while ensuring seamless device management outside of the domain. Given its reliable performance during the COVID-19 pandemic when many users are working remotely, Dameware Remote Everywhere has emerged as the preferred solution for organizations looking to efficiently manage devices beyond their traditional network boundaries. With IT being the primary user group, various other departments have also embraced this software due to its accessibility and ease of use.

In summary, Dameware Remote Everywhere has become an indispensable tool for organizations across different sectors. It effectively fills the critical gap in remote work support by providing seamless remote connections, secure access, and efficient management of systems and devices. Through its versatile features and user-friendly interface, this software has enabled users to provide support and assistance both internally within their organization and externally to customers and colleagues. Whether it's connecting to remote users, transferring files, supporting customers, or managing devices outside of the domain, Dameware Remote Everywhere offers a reliable solution that optimizes productivity and reduces costs.

Attribute Ratings

Reviews

(1-1 of 1)
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Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use it company wide as our Samanage helpdesk (another SolarWinds product) integrates nicely with it.
  • The ability to send ad hoc links to a Samanage ticket allows users to be helped even if they're on their home computer and need assistance logging into our VPN was essential for us in the COVID-19 transition to an at home workforce!
  • The methods of deployment are nice and easily managed through GPO.
  • The interface of seeing waiting sessions and options to collaborate with other technicians is nice and user friendly.
  • When the end user doesn't have admin rights (most don't on work PCs or within VDI) and they click to run the downloaded exe given to them from the helpdesk ticket, the exe isn't smart enough to realize there's already an agent installed (which DOES allow admin rights) so what ends up happening is the technician becomes hampered and unable to even see the screen when admin rights are requested forcing us to adopt an ever changing password tempadmin user that we give to the end users (but even then we can't see what they're seeing and our session goes into an infinite loop). DRE is supposed to request and even give credentials for admin access but it simply doesn't work in practice when within a VDI environment.
  • I'd like the ability for all technicians to be logged in even if we don't have the licenses, we pay for concurrent sessions not users, it shouldn't require us to leave the application totally logged off, that's silly.
  • Given the robustness of the integration with the Samanage helpdesk (saves session history so we know there was a technician who helped that ticket, etc) we really wish it was smart enough in the inventory integration to know what agents already exist and are operating and allow us to give a link to leverage that user's agent on the known inventory item, like if there was a dropdown in Samange for known inventory PCs associated with that user and based on the user's ticket see which have the agent installed allowing our technicians to simply click to connect to that rather than putting our user through downloading and running an exe.
  • An interface showing all known inventory items akin to how TeamViewer does it with their address book would alleviate some unknowns and allow for better management of unattended remote access needs rather than us hunting for it and/or resorting to other means of access not DRE (like vCenter spying on a session which messes up users with multiple monitors, RDP which takes over user sessions with our own, or VNC which doesn't work through the internet).
I think for ANY environment it's worth taking it out for a test drive. It's very powerful, especially when using the agent to connect to sessions where the end user doesn't need admin rights but when not in a VDI environment it likely would perform better with its built in functionality to ask for elevation.
It is really powerful, even with the ability to run command line scripts without the user seeing (kind of a built in psexec) and it does work with Mac and Linux to some degree too so it really is worth trying out regardless of your environment. It may be just what you're looking for and the sales folks at DRE are not pushy at all, at least in my experience, and give great advice even at the expense of selling less licenses!
Remote Administration (12)
97.5%
9.8
Screen sharing
80%
8.0
File transfer
100%
10.0
Instant message
100%
10.0
Access to sleeping/powered-off computers
100%
10.0
Over-the-Internet remote session
100%
10.0
Initiate remote control from mobile
100%
10.0
Remote management of servers & workstations
100%
10.0
Centralized management dashboard
90%
9.0
Session record
100%
10.0
Annotations
100%
10.0
Monitoring and Alerts
100%
10.0
Multi-platform remote control
100%
10.0
  • Oh it's more than paid for itself! Without it we would be stuck without any decent alternative supporting our users working from home or connecting with their crazy devices!
  • With the discounts we won and the advice of the sales team we ended up walking away with only needing 1 concurrent user session for our fleet of 5 IT staff supporting our 125 users in the wild (mostly in CT but one in CA and one in Germany). This saved us over $1,000/year in expected costs!
  • While hard to put a number on, the idea of driving to users' houses (when we had to blitz and support remote work a few months back) was likely going to cost us TONS of money in compensating my IT staff for gas mileage! Instead that money was able to be saved and put towards end users acquiring better home setup equipment like 2nd monitors and printers to help support their job away from the office. The potential loss of business had we not been able to do this and forced to shut down would be impossible to calculate as our impact to our customers would be so devastating who knows if we'd survive that at all!
Its integration with Samanage and cost were the key deciding factors over TeamViewer (which can be VERY expensive despite how easy and nice it is to use) and it's just far more functional and less limited than VNC or RDP or Chrome Remote Desktop options or even the screen share with Microsoft Teams (which only works when using the installed Teams app). It's important to note the deployment methods are nice and powerful too and support has been great so far.
Working with support, even SALES support, has been great. They're very responsive, open, honest, and give viable alternatives to the somewhat odd and limited integrations with Samanage. The reason I gave a 9 out of 10 is I wish the DRE support teams were more directly integrated with the other SolarWinds product lines like Samanage so we don't have to be bounced around but everyone there too has been great and responsive.
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